Team Member and Team Leader Easton, PA

Team Member and Team Leader

Full Time • Easton, PA

TEAM MEMBER:

Role Summary

Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

General Responsibilities

  • Read, understand and comply with all parts of the Team Member Handbook
  • Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
  • Deliver portions that are correct and meet all weight and presentation expectations.
  • Execute FIFO (First In, First Out) model is being followed.
  • Protect the customer experience by ensuring packaging, food presentation and quality is top level.
  • Appropriately handle all customer issues and play a positive role in customer recovery.
  • Show up on time, have a great attitude and work hard for your entire shift.
  • Constantly improve yourself by finding ways to do your work better and faster.
  • Proactively pursue the certification process and look for opportunities to be cross-trained.
  • Be responsible to fill your shift if you are not able work.
  • Ensure your appearance is in compliance with the Handbook
  • Be a team player
  • Display good stewardship and a sense of ownership for the business
  • Back of the House (BOH) -- Use holding and timing system and batch numbering on holding pans and in the chute system.
  • BOH -- Track waste and store according to procedure.

Requirements

  • Minimum hiring age: 16 years old
  • Available to work a minimum of 15 hours per week
  • Understand the expectation of Chick-fil-A customer service standards and operational excellence.

Skills

  • Outgoing and fun
  • Great attitude
  • Hard working
  • Dependable
  • Honest
  • Demonstrate leadership attributes
  • Team-player
  • Positive attitude & role model
  • Responsive to team’s needs
  • Takes initiative
  • Works to serve others
  • Motivated to grow and to learn
  • Great verbal communicator
  • Outgoing/friendly/patient
  • Desire for ongoing training/education
  • Detailed & keenly observant
  • Passion for procedural discipline
  • Able to lift 40 - 60 pounds on a consistent basis
  • Cash handling capabilities

TEAM LEADER:

Role Summary

Create Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

General Responsibilities

  • Oversee a particular function of the restaurant (see below) while working your scheduled shift.
  • Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.
  • Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.
  • Shift management – breaks, communication, call-off management, discipline, reward & recognition
  • Consistently coach and mentor team members around estabilished procedures and best practices.
  • Empower, encourage and provide feedback to team members on a daily basis
  • Ensure all team members on shift are aware of plan for the day.
  • Ensure store is neat, clean and organized at all times.
  • Train team to present food to guests with neatness and attractiveness.
  • Appropriately handle all customer issues and play a positive role in customer recovery.
  • Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
  • If closing, control pre-close functions while not compromising service and food quality standards.
  • Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception
  • Front of the House (FOH) – Responsible for all cash management duties. Count down registers, tracking cash and coupon accountability, change fund management, Daily Report.
  • Back of the House (BOH) – Follow all waste tracking procedures at all times.
  • BOH – Is aware of food cost and labor cost best practices and works to implement them at all time

Skills

  • Outstanding communication skills
  • Outgoing/friendly/patient
  • Great verbal communicator
  • Leader (track record of achievement)
  • Desire for ongoing training/education
  • Ability to work in a team environment
  • Results-oriented
  • Detailed & keenly observant
  • Ability to make decisions quickly
  • Ability to motivate others
  • Proven history of consistently performing at a high level
  • Competency in area of responsibility
  • Embodies the Restaurant’s vision
  • Unquestionable integrity and represents Chick-fil-A well
  • Lead the business to achieve labor/food cost targets and speed of service goals
  • Anticipates problems before they happen
  • Passion for operational excellence in everything you do
  • Responsible for money, food, labor, and training systems

Requirements

  • Available to work a minimum of 40 hours a week with Saturday availability 
  • Have previous experience in cash handling and management
  • have experience with Smartphones and App technology 




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The Team Member Experience

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.